WHAT'S COVERED?

Evercroz warranty coverage applies to eligible products purchased through Evercroz.com or an Evercroz retail store, including bags, accessories, drinkware and other eligible products.

Our warranty covers manufacturing defects in materials, workmanship or product functionality under normal use.

Bags & Carry Products

Examples of eligible warranty issues may include:

• Zipper malfunction or failure not caused by misuse
• Strap failure under normal use
• Compartment or structural defects caused by a manufacturing issue
• Other manufacturing defects that affect the normal function of the product

Drinkware

Examples of eligible warranty issues may include:

• Vacuum insulation failure
• The product no longer retaining hot or cold temperatures as intended
• Functional failure of the lid or closure mechanism
• Other manufacturing defects affecting normal product performance

All warranty claims are subject to inspection, assessment and approval by Evercroz.

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WHAT'S NOT COVERED?

Warranty coverage does not include damage or issues resulting from:

• Normal wear and tear
• Cosmetic wear that does not affect product functionality
• Scratches, abrasions, fading or colour changes from normal use
• Accidental damage
• Misuse or abuse
• Improper handling, cleaning or maintenance
• Cuts, tears or punctures caused by external factors
• Damage caused by animals
• Unauthorised modification or repair
• Damage caused by washing or drying methods that are not recommended for the product

Loose threads or minor stitching issues that do not affect the functionality or structural integrity of the product are generally not considered warranty defects.

Evercroz reserves the right to determine whether an issue qualifies for warranty coverage following assessment.

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PROOF OF PURCHASE

A valid proof of purchase is required for all warranty claims.

Depending on where your purchase was made, this may include:

• Evercroz.com order number
• Evercroz retail receipt
• Other purchase information requested by our team

Warranty coverage applies only to eligible products purchased through authorised Evercroz sales channels.

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ONLINE WARRANTY CLAIMS

PURCHASED FROM EVERCROZ.COM?

Warranty claims for products purchased through Evercroz.com must be handled through Evercroz Online Customer Support.

Online warranty claims cannot be submitted or processed at an Evercroz retail store.

How to Submit an Online Warranty Claim

Please email evercrozmy@actiontec-asia.com and provide:

• Full name
• Contact number
• Evercroz order number
• Product name or model
  
• Description of the issue
• Clear photos or video showing the issue
  

Our team will review the information provided and may contact you by email if additional details are required.

Once the initial assessment is completed, we will advise you on the next steps.

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RETURNING YOUR PRODUCT FOR WARRANTY ASSESSMENT

If Evercroz requests the product to be returned to our HQ for inspection:

Customer → Evercroz HQ
The customer is responsible for the shipping cost of sending the product to Evercroz HQ.

Evercroz HQ → Customer
For an approved warranty claim, Evercroz will bear the shipping cost of sending the replacement product back to the customer.

Please do not send any product to Evercroz before receiving return instructions from our Customer Support team.

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RETAIL WARRANTY CLAIMS

PURCHASED IN STORE?

Warranty claims for retail purchases must be submitted at the same Evercroz retail store where the original purchase was made.

Retail purchases cannot be submitted for warranty processing through Evercroz.com or at another Evercroz retail location.

How to Submit a Retail Warranty Claim

Please visit the original Evercroz store with:

• The affected product
• Original receipt or valid proof of purchase

Our retail team will ask you to complete a Warranty Claim Form and will inspect the product to determine whether the issue may qualify for warranty coverage.

If the claim is accepted for further assessment, the product will be sent to Evercroz HQ for processing.

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RETAIL WARRANTY PROCESSING TIME

Retail warranty claims may take approximately 2–4 weeks to process.

Once your claim has been processed, our retail team will contact you.

Approved replacement products should normally be collected from the same Evercroz retail store where the warranty claim was submitted.

Prefer Delivery?

If you choose to have the replacement product delivered instead of collecting it from the store, the delivery fee will be borne by the customer.

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REPLACEMENT

For an approved warranty claim, Evercroz will arrange an appropriate replacement, subject to assessment and product availability.

Where the same product is available, Evercroz may replace the affected item with the same product.

If the same product is no longer available, Evercroz may offer an alternative product of equivalent value, subject to availability and approval.

Warranty replacements do not reset or extend the original warranty period unless otherwise stated.

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Contact Us

If you have any questions about warranty and claims, please contact:

Evercroz Customer Support
Email: evercrozmy@actiontec-asia.com