Shipping Policy

Last updated: 09 October 2026

We aim to get your evercroz order to you as smoothly as possible.

This policy applies to orders placed through evercroz.com. Delivery times are estimates. They may vary depending on product availability, delivery location, courier operations, public holidays and circumstances beyond our control.

Shipping fees

Shipping is free for all orders within Malaysia. In other countries, the delivery charge is shown at checkout before you pay.

Order processing

Orders are processed on business days, Monday to Friday, excluding public holidays. Orders are usually processed and dispatched within 2- 3 business days of payment.

Once your order has shipped, you will receive a shipping confirmation with tracking information where available.

Delivery times

Estimated delivery times are counted in business days (Monday to Friday, excluding weekends and public holidays).

• Peninsular Malaysia: most orders arrive within 3 business days. Areas outside major cities may take longer.

• Sabah, Sarawak and Labuan: most orders arrive within 3 to 7 business days.

Same-day delivery (selected Klang Valley areas)

Same-day delivery is available for eligible postcodes in the Klang Valley.

To qualify, your order must be placed and successfully paid for before 11:00 AM on an eligible business day. Orders placed after the cut-off are processed on the next available delivery day.

Same-day delivery depends on your delivery location, product availability, courier availability and operating hours.

Couriers

We work with selected courier partners, and depending on your location your order may be delivered by couriers such as GD Express, DHL, Skynet or Pos Laju. The courier used may vary by destination and service availability.

Tracking your order

After your order ships, you will receive a confirmation email with your tracking information. Please allow some time for the courier's system to update after collection. Tracking may sometimes only update on the courier's next processing day.

Delivery details

Please make sure your delivery details are complete and accurate, including the recipient's name, full address, postcode and contact number. If you are delivering to a workplace or commercial building, please include the company or building name.

You can choose to have your order delivered to another address, such as your workplace or another recipient, at checkout.

We are not responsible for delays caused by incorrect or incomplete delivery details provided at checkout.

Changing your delivery address

If you notice a mistake after placing your order, contact evercroz Customer Support at evercrozmy@actiontec-asia.com as soon as possible. If your order has not shipped yet, we will do our best to update it. Once your order has been handed to the courier, we may not be able to change the delivery details.

Extra delivery or re-delivery charges caused by an incorrect or incomplete address may be charged to you.

Failed deliveries

Please make sure someone can receive your parcel at the delivery address. Delivery attempts follow the courier's own procedures.

If a parcel is returned to us because delivery was unsuccessful, the address was incorrect or incomplete, or the recipient was unavailable, please contact evercroz Customer Support. Additional shipping charges may apply if we need to send the order again.

Lost, damaged or incorrect deliveries

If your parcel arrives damaged, contains the wrong item, or has not arrived, please contact evercroz Customer Support at evercrozmy@actiontec-asia.com within 7 days of delivery. Please include your order number and any relevant photos or videos.

If the issue is confirmed to be caused by evercroz or our delivery partner, we will replace your item or refund you, at no extra cost to you.

Delivery delays

We aim to meet the estimated delivery times, but delays can happen because of courier disruptions, severe weather, peak shopping periods, public holidays, customs clearance or other events outside our reasonable control. Thank you for your understanding.

International shipping

International shipping is coming soon. We are working on bringing evercroz to selected destinations beyond Malaysia, including Singapore, Brunei, Indonesia and the Philippines. It is not available yet.

When it launches, available destinations, delivery options, rates and estimated delivery times will be shown at checkout.

Duties and taxes: international orders will be shipped on a Delivered at Place (DAP) basis. This means import duties, taxes, customs charges and other import fees will not be included in the shipping fee you pay to evercroz. These charges are the customer's responsibility and may be collected by the courier or customs authority before or on delivery. We do not set or control these charges, so please check your country's import rules before ordering. If the charges are not paid and the shipment is returned to us, additional fees may apply before it can be resent.

Contact us

If you have any questions about shipping or delivery, please contact:

evercroz Customer Support
Email: evercrozmy@actiontec-asia.com
Hours: Monday to Friday, 9:00 AM to 6:00 PM (excluding weekends and Malaysian public holidays)