Terms & Conditions
evercroz.com | Operated by Action Tec Sdn Bhd [202001005186 (1361506-U)]
Last updated: 09 October 2026
IMPORTANT: PLEASE READ
These Terms & Conditions apply whenever you visit evercroz.com or buy products from us online. Please read them carefully before placing an order.
By using our website or placing an order, you agree to be bound by these Terms & Conditions.
DEFINITIONS
In these Terms & Conditions:
"Website" means evercroz.com and any related pages operated by us.
"Goods" means the products that we supply to you under these Terms & Conditions.
"Order" means an order placed by you through the Website for Goods.
"Contract" means the contract between you and us for the sale of Goods, made up of these Terms & Conditions, our Privacy Policy, our Shipping Policy, our Return & Exchange Policy, our Warranty & Claims Policy and any promotion terms that apply to your Order.
"We", "us" and "our" mean Action Tec Sdn Bhd (Company Registration No. 202001005186 (1361506-U)), trading as evercroz, of B-LG2-2, Seri Gembira Avenue, Jalan Senang Ria, Taman Gembira, 58200 Kuala Lumpur, Malaysia.
"You" and "your" mean the person using the Website or buying Goods from us.
PART A: USING OUR WEBSITE
1. HOW THESE TERMS APPLY
1.1 Part A applies to everyone who uses the Website. Part B also applies when you buy Goods from us. Part C applies to both.
1.2 These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy, Return & Exchange Policy and Warranty & Claims Policy. If there is a conflict between these Terms & Conditions and a specific policy on a particular subject, the specific policy applies to that subject.
2. ABOUT EVERCROZ AND THIS WEBSITE
2.1 evercroz is a multi-brand retailer offering a curated selection of bags, everyday carry products, accessories, drinkware, apparel and lifestyle products.
2.2 The Website is intended for consumers. Information on the Website and all communications from us are in English, and the Website is designed to comply with Malaysian law.
2.3 Our online store is powered by Shopify. We may also operate physical retail stores and events. Certain processes, including exchanges and warranty claims, differ depending on whether your purchase was made online or in a store (see clauses 16, 18 and 20).
3. HOW YOU MUST USE THE WEBSITE
3.1 You may use the Website only for lawful purposes and in accordance with these Terms & Conditions.
3.2 You must not:
a. use the Website for any fraudulent or unlawful purpose;
b. attempt to gain unauthorised access to the Website, our systems, or any other user's account;
c. introduce viruses, malicious code or any other harmful material;
d. interfere with, overload or disrupt the operation or security of the Website;
e. impersonate another person or provide false or misleading information;
f. use bots, scrapers or other automated tools to collect or reproduce Website content without our written permission; or
g. use Website content for any commercial purpose without our written permission.
3.3 Any information you give us must be accurate, truthful and up to date. You must use your own identity and must not use another person's information without their permission.
3.4 If you have an account, you must keep your login details confidential and tell us promptly if you believe someone else has accessed your account.
3.5 We may restrict, suspend or refuse access to the Website to anyone who breaches these Terms & Conditions, or where we reasonably believe it is necessary to protect the Website, our customers or our business.
4. WEBSITE CONTENT AND AVAILABILITY
4.1 We take reasonable care to keep the information on the Website accurate and up to date. However, we do not guarantee that it is always complete or error-free. Where product information is supplied by a brand or manufacturer, we may rely on that information.
4.2 Product colours may vary slightly from the images shown, depending on your device or display settings. Dimensions, weight, capacity and other specifications may be subject to reasonable manufacturing variations.
4.3 We may change, remove or update Website content, products and prices at any time without notice.
4.4 We aim to keep the Website available and reliable, but we do not guarantee that it will be uninterrupted or error-free. Access may be limited or suspended for maintenance, updates, technical issues or circumstances beyond our reasonable control.
4.5 The Website may contain links to third-party websites and services. These are provided for your convenience only. We do not control and are not responsible for their content, availability or privacy practices, and your use of them is subject to their own terms.
5. INTELLECTUAL PROPERTY
5.1 Unless stated otherwise, the content of the Website (including its design, text, graphics, photographs, videos, logos, icons and software) is owned by or licensed to us and/or the relevant brand owners.
5.2 You may view the Website and print pages for your personal, non-commercial use, for the purpose of browsing our products and placing an Order.
5.3 You must not reproduce, distribute, modify, publish, sell or otherwise use any Website content, or any trademark, logo or brand name shown on the Website, without permission from the relevant rights holder.
5.4 Third-party brand names, trademarks and product images remain the property of their respective owners. Linking to the Website from another site is at our discretion, and we may ask you to remove a link at any time.
6. REVIEWS AND CUSTOMER CONTENT
6.1 Where we allow you to submit reviews, ratings, photos, comments or other content, you are responsible for making sure that the content is genuine, that you own it or have the right to share it, and that it does not infringe anyone's rights or break the law.
6.2 You must not submit content that is false, misleading, abusive, defamatory, obscene, discriminatory, unlawful or malicious.
6.3 By submitting content, you give us (and the service providers that help operate our review features) a non-exclusive, royalty-free right to display, process and use that content in connection with operating and promoting our services, subject to applicable law and our Privacy Policy.
6.4 We may remove any content at any time without notice.
PART B: TERMS OF SALE
7. ORDERING AND FORMING A CONTRACT
7.1 The Website advertises Goods for sale. This is an invitation for you to place an Order, and not an offer by us to sell.
7.2 To place an Order, you will normally:
a. add Goods to your cart and review the items, quantities and prices;
b. enter any valid promotion code;
c. proceed to checkout and provide your contact, delivery and billing details;
d. choose your delivery and payment method; and
e. check your Order summary and submit your Order.
7.3 Please check your Order carefully before submitting it. The Order summary is your last opportunity to correct mistakes.
7.4 After you submit your Order, you will receive an email acknowledging it. This is not our acceptance of your Order. The Contract between you and us is formed only when we dispatch the Goods to you. If we dispatch part of an Order, a separate Contract is formed for that part.
7.5 Each Order is a separate Contract. Any change to a Contract must be agreed between you and us in writing.
7.6 The Goods are intended for personal, consumer use. You must not buy Goods for resale. We may limit the quantity or total value of Goods in an Order and may refuse or cancel any Order we reasonably suspect is intended for resale.
8. ORDER CANCELLATION AND REFUSAL BY US
8.1 We may refuse or cancel an Order, in whole or in part, where reasonably necessary. For example, where:
a. the Goods are unavailable or out of stock;
b. payment cannot be successfully processed or is not completed;
c. there is an obvious error in the price or product listing;
d. we reasonably suspect fraudulent or unauthorised activity;
e. you have not provided the information we need to fulfil the Order;
f. we cannot deliver to your address; or
g. fulfilling the Order would break any law or regulation, or is prevented by circumstances beyond our reasonable control.
8.2 We may contact you by email or phone to verify details before processing an Order (for example, for high-value Orders).
8.3 If we cancel an Order after payment has been received, we will refund the amount paid using the original payment method, as described in clause 11.6.
9. CHANGES OR CANCELLATIONS BY YOU
9.1 If you need to change or cancel an Order, please contact evercroz Customer Support at evercrozmy@actiontec-asia.com as soon as possible, quoting your Order number.
9.2 We will do our best to help if your Order has not yet been processed or shipped. Once an Order has been handed over to the courier, we may no longer be able to change or cancel it. Your rights to exchange Goods after delivery are set out in clause 16.
10. PRICE
10.1 Prices are shown on the Website in the currency displayed during your session. For purchases within Malaysia, prices are shown in Malaysian Ringgit (MYR) unless otherwise stated.
10.2 Delivery charges, where applicable, are shown at checkout before you complete your purchase.
10.3 The price that applies to your Order is the price shown on the Website when we accept your Order (that is, when we dispatch the Goods).
10.4 We take reasonable care to ensure prices are correct. If we discover an obvious pricing or listing error, we may correct it. If the error affects an Order that you have already placed, we will contact you and offer you the choice of proceeding at the correct price or cancelling the Order for a full refund.
11. PAYMENT
11.1 Payment must be completed in full, using one of the payment methods offered at checkout, before we dispatch the Goods.
11.2 Payments may be processed by third-party payment providers. Their own terms and privacy practices apply to your use of their services, and we encourage you to read them before choosing a payment method. Not every payment method is available for every transaction.
11.3 You must only use a payment method that you are authorised to use. By placing an Order, you confirm that you are the authorised holder of the card or account used.
11.4 All payments are subject to validation, security checks and authorisation by the relevant issuer or provider. If payment is unsuccessful, declined or cancelled, we will not process your Order and will not be liable for any resulting delay or non-delivery.
11.5 Your bank or card provider may charge you fees for using your card or account. Please check with them before paying.
11.6 Where we refund you, we will refund to the original payment method wherever possible, within 10 working days of confirming that the refund is due. The time it takes for the money to appear in your account depends on your bank or payment provider.
12. e-INVOICING
12.1 Please contact us at evercrozmy@actiontec-asia.com for e-invoicing arrangements.
13. PROMOTIONS AND OFFERS
13.1 From time to time, we may offer promotions, discounts, bundles, gifts with purchase, promotion codes or other offers.
13.2 Promotions may be subject to additional terms, such as the promotion period, minimum spend, eligible products, available quantities, redemption limits, participating sales channels or member eligibility. Where additional terms are provided, they apply together with these Terms & Conditions.
13.3 Promotions are subject to availability. We may change or withdraw a promotion at any time, but this will not affect an Order for which we have already dispatched the Goods.
13.4 Unless stated otherwise, promotions cannot be exchanged for cash, cannot be combined with other offers and are not transferable.
13.5 Goods marked Final Sale are subject to the conditions in our Return & Exchange Policy.
14. DELIVERY
14.1 Delivery methods, areas, estimated delivery times, tracking and charges are set out in our Shipping Policy.
14.2 We currently deliver within Malaysia only. International shipping is planned for selected destinations in the future. Where it becomes available, applicable shipping arrangements, duties and taxes will be stated in our Shipping Policy and at checkout.
14.3 You must give us complete and accurate delivery details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
14.4 Delivery times are estimates only and are not guaranteed. They may be affected by courier operations, public holidays, weather, customs clearance, peak periods or other circumstances beyond our reasonable control. If we expect a significant delay, we will try to let you know by email.
14.5 If you order more than one item, we may deliver them in separate consignments.
14.6 Ownership of the Goods passes to you on delivery. The Goods are at your risk from the time of delivery, so please take reasonable care of them.
14.7 Depending on the courier, Goods may be left with a neighbour, a building guard or in a safe place at your address. Please tell us as soon as possible if you did not receive your Order, and no later than 30 days after the expected delivery date.
14.8 Where international shipping is available and an Order is shipped on a Delivered at Place (DAP) basis, import duties, taxes, customs charges and other destination-country fees are not included in the price or shipping fee, and are your responsibility. These may be collected by the courier or customs authority before or on delivery.
15. DAMAGED, DEFECTIVE OR INCORRECT GOODS
15.1 If you receive Goods that are damaged, defective or not what you ordered, please contact evercroz Customer Support at evercrozmy@actiontec-asia.com as soon as possible, and no later than 7 days after delivery. Please include your Order number and clear photos or videos showing the issue. An unboxing video is helpful.
15.2 We will assess your report. If we accept that the Goods are damaged, defective or incorrect, we will, at our option and subject to your legal rights, replace the Goods, repair them, or refund you.
15.3 If the same Goods are unavailable, we may offer an alternative product of equivalent value, subject to availability and your agreement.
15.4 If we accept that an error was ours, we will cover the reasonable cost of returning the Goods to us. Please contact us before sending anything back so we can arrange it. Please do not use Goods you believe are defective.
15.5 This clause does not apply to damage caused by normal wear and tear, misuse, accident, negligence, failure to follow product instructions, or alteration or repair not approved by us. Warranty coverage is dealt with separately in clause 17.
16. EXCHANGES
16.1 Exchanges are subject to our Return & Exchange Policy. The main conditions are summarised below. If there is any inconsistency, the Return & Exchange Policy prevails.
16.2 Eligible purchases may be exchanged within 7 days of purchase, provided the Goods meet the condition requirements in the policy (for example, unused, with original packaging, tags and accessories, and with proof of purchase).
16.3 Exchanges are limited to the same product model (for example, a different colour or size, where available) or products that are equivalent in value.
16.4 Where the replacement product costs less than the original product, no refund of the difference will be given. Where the replacement costs more, you must pay the price difference.
16.5 Goods marked Final Sale are not eligible for exchange.
16.6 Unless required by law or by our policy for faulty Goods, purchases made because you changed your mind are not eligible for a refund, store credit or voucher.
16.7 Online purchases and retail store purchases are handled separately. Online purchases must be exchanged through evercroz Online Customer Support. Retail store purchases must be exchanged at the same evercroz store where the original purchase was made.
16.8 We may refuse an exchange if the Goods do not meet the required conditions, or if we reasonably suspect the purchase was for resale or unauthorised distribution.
16.9 Nothing in this clause limits your rights under applicable Malaysian consumer protection laws.
17. WARRANTY
17.1 Eligible evercroz purchases include a 1-year standard warranty against qualifying manufacturing defects, subject to our Warranty & Claims Policy.
17.2 Registered evercroz members may receive an additional 1 year of warranty, giving eligible purchases up to 2 years of warranty coverage in total.
17.3 Creating an evercroz customer account and registering as a member is separate from subscribing to our marketing emails or newsletter.
17.4 All warranty claims require valid proof of purchase and are subject to assessment and approval by us or the relevant brand.
17.5 Warranty claims must be made through the original purchase channel: for evercroz.com purchases, through evercroz Online Customer Support; for store purchases, at the same evercroz store where the product was purchased.
17.6 The warranty does not cover normal wear and tear, misuse, accidental or deliberate damage, unauthorised repairs or modifications, or any other exclusions stated in the Warranty & Claims Policy.
17.7 The warranty is in addition to, and does not affect, your statutory rights as a consumer.
18. CUSTOMER ACCOUNTS AND MEMBERSHIP
18.1 You may create an evercroz customer account to manage your information and access applicable member benefits.
18.2 You are responsible for providing accurate and current information, keeping your login details confidential, keeping your contact details up to date, and telling us if you believe your account has been accessed without your permission.
18.3 Membership benefits may include extended warranty coverage and other benefits that we may introduce from time to time. The eligibility and conditions for each benefit will be stated when it is offered.
18.4 Registering as a member does not automatically subscribe you to marketing communications. Marketing preferences are managed separately in accordance with our Privacy Policy.
18.5 We may suspend or close an account if we reasonably believe it has been used fraudulently, abusively or in breach of these Terms & Conditions.
19. PHYSICAL STORES AND EVENTS
19.1 Purchases made in an evercroz store, pop-up or event are governed by the terms and policies that apply in-store, together with the relevant parts of these Terms & Conditions.
19.2 Store locations, event dates and opening hours are published on our Website and may change. We do not guarantee that any particular product will be available at any store or event.
20. OUR LIABILITY
20.1 Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited. Your statutory rights under Malaysian consumer protection laws are not affected.
20.2 We are legally required to supply Goods that match their description and are of acceptable quality and fit for their usual purpose. We remain responsible for this in accordance with applicable law.
20.3 Subject to clauses 20.1 and 20.2, and to the extent permitted by law, we are not responsible for:
a. indirect or consequential loss, or loss that was not reasonably foreseeable when the Contract was made;
b. loss or damage resulting from your misuse of the Goods or the Website;
c. loss or damage to the Goods after delivery caused by wear and tear or accident; or
d. loss caused by third-party services (such as payment providers or couriers) that we do not control.
20.4 Product suitability: Many of our Goods are designed for everyday use. You should satisfy yourself that a product is suitable for any specialised, professional or high-risk use you intend.
20.5 We are not responsible for any harm caused by viruses or other harmful material that may infect your device through your use of the Website, to the extent permitted by law.
21. EVENTS BEYOND OUR CONTROL
21.1 We are not responsible for any delay or failure to perform our obligations where it results from circumstances beyond our reasonable control. These may include courier disruption, severe weather, natural disasters, fire, flood, internet or system outages, government action or restrictions, customs delays, industrial action, supply shortages or other unexpected events.
21.2 Where possible, we will take reasonable steps to limit disruption and keep affected customers informed.
PART C: GENERAL
22. PRIVACY AND PERSONAL DATA
22.1 We collect, use, disclose and protect your personal data as described in our Privacy Policy, in accordance with Malaysia's Personal Data Protection Act 2010. This covers information relating to online and retail purchases, membership, customer accounts, delivery, customer support and warranty claims.
22.2 To help prevent fraud and process payments securely, we may verify the information you provide and share it with our payment and delivery partners as described in our Privacy Policy.
23. CHANGES TO THESE TERMS
23.1 We may update these Terms & Conditions from time to time to reflect changes to our services, policies, business operations or legal requirements.
23.2 The updated version will be published on the Website with a new "Last updated" date, and will apply from that date. Orders you have already placed remain subject to the version of the Terms & Conditions that applied when you placed them, unless we both agree otherwise.
24. GENERAL LEGAL TERMS
24.1 Severability. If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.
24.2 No waiver. If we do not enforce a right under these Terms & Conditions straight away, this does not mean we have given up that right.
24.3 Transfer of rights. You may not transfer your rights or obligations under the Contract to anyone else without our written agreement. We may transfer our rights and obligations, or use third parties to help us perform them, provided this does not reduce your rights.
24.4 Third parties. A person who is not a party to the Contract has no right to enforce any of its terms.
24.5 Entire agreement. The Contract is the entire agreement between you and us about its subject matter and replaces any earlier discussions or understandings. Nothing in these Terms & Conditions limits any right you have under applicable consumer protection laws.
24.6 Notices. Notices to us should be sent by email to evercrozmy@actiontec-asia.com or by post to the address in clause 26. A notice sent by email is treated as received on the day it is sent. We may give notice to you using the contact details you provide when ordering.
25. GOVERNING LAW AND DISPUTES
25.1 These Terms & Conditions and any Contract are governed by the laws of Malaysia.
25.2 We encourage you to contact us first so we can try to resolve any complaint quickly. If a dispute cannot be resolved, it will be decided by the courts of Malaysia, without limiting your right to seek redress through any consumer tribunal or authority available to you under Malaysian law.
26. CONTACT US
If you have any questions about these Terms & Conditions, your order or any evercroz service, please contact:
evercroz
Operated by Action Tec Sdn Bhd [202001005186 (1361506-U)]
Email: evercrozmy@actiontec-asia.com
Address: B-LG2-2, Seri Gembira Avenue, Jalan Senang Ria, Taman Gembira, 58200 Kuala Lumpur, Malaysia