Privacy Policy
Last updated: 22 September 2026
Evercroz is a retail brand operated by Action Tec Sdn Bhd (“Evercroz”, “we”, “us” or “our”).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit Evercroz.com, shop at an Evercroz retail store, create an Evercroz customer account, make a purchase, contact us, submit a warranty claim or otherwise interact with our products and services.
Evercroz.com is powered by Shopify, which provides the ecommerce platform that enables us to offer our online services.
By providing your personal data to us, you acknowledge that it will be handled as described in this Privacy Policy and in accordance with applicable data protection laws.
PERSONAL DATA WE COLLECT
The personal data we collect depends on how you interact with Evercroz.
We may collect information such as:
- Contact information, including your name, email address, telephone number, billing address and delivery address.
- Account and membership information, including information associated with your Evercroz customer account, login details, account preferences and membership status.
- Order and transaction information, including products viewed or purchased, order history, returns, exchanges, warranty claims, payment status and transaction information.
- Payment-related information. Payments may be processed by third-party payment providers. Evercroz may receive transaction details, payment status and other information necessary to process your order, but payment providers may independently process your payment credentials according to their own privacy practices.
- Retail customer information, where you choose to provide your details when making a purchase, registering as a member or requesting customer service at an Evercroz retail store.
- Customer service communications, including emails, messages and information you provide when contacting us about an order, product or other enquiry.
- Warranty information, including your order number, receipt, product details, serial number where applicable, description of the issue, and photos or videos submitted in connection with a warranty claim.
- Review and feedback information, where you choose to submit a product review, rating or other feedback.
- Device and technical information, including your IP address, browser, device type and network information.
- Website usage information, including information about how you browse and interact with Evercroz.com, such as pages viewed, products viewed, items added to your cart and other website activity.
HOW WE COLLECT YOUR PERSONAL DATA
We may collect personal data:
Directly from you when you make a purchase, create an account, register as an Evercroz member, contact Customer Support, submit a warranty claim, participate in a promotion or otherwise provide information to us.
Through Evercroz retail stores when you provide your information to our retail team for purchases, membership, customer service or warranty purposes.
Automatically when you visit or interact with Evercroz.com through cookies and similar technologies.
From service providers that assist us in operating our business, including Shopify, payment providers, logistics providers and technology service providers.
From third-party platforms or partners, where applicable, when you interact with Evercroz through an authorised marketplace, social platform or other service.
HOW WE USE YOUR PERSONAL DATA
We may use your personal data to:
Process and Fulfil Your Orders
We use your information to process purchases and payments, confirm orders, arrange delivery, provide tracking information and communicate with you regarding your order.
Manage Your Evercroz Account and Membership
We use account information to create and maintain your Evercroz customer profile, recognise your membership status and provide applicable member benefits.
This may include benefits such as the additional 1-year Evercroz member warranty on eligible purchases.
Process Returns, Exchanges and Warranty Claims
We use your information to verify purchases, assess eligibility, communicate with you and process returns, exchanges, warranty claims and product replacements.
Where required, information relating to a warranty claim may be shared with relevant service providers or brand partners for assessment or fulfilment.
Provide Customer Support
We use your information to respond to enquiries, provide product assistance, resolve issues and maintain our customer relationship with you.
Improve Our Products and Services
We may use shopping, browsing and customer feedback information to understand how customers interact with Evercroz and to improve our products, website, retail experience and services.
Security and Fraud Prevention
We may use personal data to verify transactions, secure customer accounts, detect suspicious activity, prevent fraud and protect Evercroz, our customers and our systems.
Comply With Legal Obligations
We may process and retain personal data where necessary to comply with applicable laws, regulatory requirements, tax obligations, legal proceedings or lawful requests from authorities.
EVERCROZ MEMBERSHIP & MARKETING COMMUNICATIONS
Registering for an Evercroz customer account or membership is separate from subscribing to marketing communications.
Creating an Evercroz account does not, by itself, mean that you must receive promotional emails or newsletters.
Where you have chosen to receive marketing communications, we may use your contact information to send you news, promotions, new arrivals, member offers and other Evercroz updates.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in our marketing emails.
Unsubscribing from marketing communications will not cancel your Evercroz customer account or affect transactional communications relating to your orders, warranty claims, account or customer service enquiries.
This section is especially important for Evercroz because it makes your member registration mechanic very clear without confusing it with newsletter consent.
COOKIES & SIMILAR TECHNOLOGIES
Evercroz.com and our service providers may use cookies and similar technologies to operate the website, remember your preferences, understand website usage, improve performance, provide relevant content and support marketing and analytics activities.
Some cookies are necessary for the website and checkout to function correctly, while others may be used for analytics or marketing purposes.
You may be able to manage certain cookie preferences through your browser or available privacy controls. Disabling certain cookies may affect how some parts of the website function.
HOW WE SHARE PERSONAL DATA
We may share personal data where reasonably necessary to operate Evercroz and provide our services.
This may include sharing information with:
Shopify, which provides the ecommerce platform used to operate Evercroz.com.
Payment service providers that securely process payments and transactions.
Courier, logistics and fulfilment providers that require relevant customer information to deliver your order.
Technology and service providers that assist with hosting, data storage, analytics, security, customer support, reviews or other business functions.
Brand or warranty partners, where necessary to assess or fulfil an applicable product warranty claim.
Marketing service providers, where applicable and subject to your communication preferences and applicable law.
Professional advisers, regulators or authorities where disclosure is required by law or reasonably necessary to protect our legal rights.
We may also disclose information as part of a merger, acquisition, restructuring or other business transaction, subject to applicable legal requirements.
SHOPIFY
Evercroz.com is hosted by Shopify.
Shopify processes certain personal data relating to your access to and use of our online store in order to provide its ecommerce services to Evercroz and our customers.
Information submitted through Evercroz.com may therefore be processed by Shopify and its service providers in accordance with Shopify's own privacy practices.
Customers may refer to the Shopify Consumer Privacy Policy for further information about how Shopify processes personal data.
INTERNATIONAL TRANSFERS OF PERSONAL DATA
Some of our service providers, including Shopify and other technology providers, may process or store personal data outside Malaysia.
Where personal data is transferred internationally, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements and appropriate safeguards.
THIRD-PARTY WEBSITES & SERVICES
Evercroz.com may contain links to websites, social platforms or services operated by third parties.
When you leave Evercroz.com or use a third-party service, that third party's own privacy policy and terms may apply.
Evercroz is not responsible for the privacy or security practices of websites or services that we do not operate.
DATA SECURITY
We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their Evercroz account and should not share login or authentication information with others.
DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information may depend on factors such as:
- Whether you maintain an Evercroz account
- Your purchase and warranty history
- Customer service requirements
- Legal, tax and accounting obligations
- Fraud prevention and security requirements
- The need to resolve disputes or enforce our policies
When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
This aligns with Malaysia's data-retention principle, which states that personal data should not be retained longer than necessary for its purpose.
YOUR RIGHTS & CHOICES
Depending on applicable law and your circumstances, you may have rights relating to your personal data, including the ability to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Withdraw consent where processing is based on your consent
- Opt out of direct marketing communications
- Request that certain processing be stopped or restricted where applicable
- Request data portability where provided by applicable law
- Make other requests regarding your personal data as permitted by applicable law
Malaysia's Personal Data Protection Commissioner identifies rights including access, correction, withdrawal of consent and preventing processing for direct marketing purposes.
We may need to verify your identity before processing certain requests.
Some information may also need to be retained where required by law or where we have another lawful reason to retain it.
CHILDREN'S PRIVACY
Evercroz's services are not specifically directed towards children.
If you are a parent or guardian and believe that a child has provided personal data to Evercroz without appropriate authorisation, please contact us so that we can review the matter.
QUESTIONS OR COMPLAINTS
If you have any questions, requests or concerns about how Evercroz handles your personal data, please contact us using the details below.
We will review privacy-related enquiries and respond as appropriate.
Where applicable, you may also have the right to raise a complaint with the relevant data protection authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal and regulatory requirements.
When we update this Privacy Policy, we will revise the “Last updated” date displayed at the top of this page.
We encourage you to review this page periodically for the latest information about our privacy practices.
CONTACT US
For questions about this Privacy Policy, your personal data or your privacy rights, please contact:
Evercroz
Operated by Action Tec Sdn Bhd
Email: evercrozmy@actiontec-asia.com
Address: B-LG2-2, Seri Gembira Avenue, Jalan Senang Ria,Taman Gembira, 58200 WP Kuala Lumpur