Choose your product and variation, add it to your cart and go to checkout. Enter your delivery and payment details, check your order summary, then place your order.

Accepted payment methods include:

• Credit & Debit cards
• FPX Online Banking
• Touch ‘n Go eWallet

You will receive an order confirmation email at the address you gave at checkout. Please note that the confirmation acknowledges your order. Your order is confirmed when we dispatch it.

Please contact evercroz Customer Support as soon as possible. If your order has not been processed or shipped, we will do our best to help. Once it has been handed to the courier, changes and cancellations may no longer be possible.

Contact us straight away at evercrozmy@actiontec-asia.com. If your order has not shipped, we will do our best to update it. After it has been handed to the courier, we may not be able to change the address.

Please contact evercrozmy@actiontec-asia.com if an e-Invoice is required.

evercroz.com currently delivers within Malaysia, including Peninsular Malaysia, Sabah, Sarawak and Labuan.

Shipping is free for all orders within Malaysia. In other countries, the charge is shown at checkout before you pay.

Business days are Monday to Friday, excluding weekends and public holidays.

• Peninsular Malaysia: most orders arrive within 3 business days.
• Sabah, Sarawak and Labuan: most orders arrive within 3 to 7 business days.

Yes, for eligible postcodes in the Klang Valley. Your order must be placed and paid for before 11:00 AM on a business day. Availability also depends on product and courier availability.

After your order ships, we will email you a confirmation with tracking information where available. Please allow some time for the courier's system to update after collection.

Contact Customer Support at evercrozmy@actiontec-asia.com with your order number and photos or a video, as soon as you can. See our Shipping Policy for details.

Not yet, but it is coming. We are preparing to ship to selected destinations, including Singapore, Brunei, Indonesia and the Philippines. Rates and delivery options will be announced when the service launches.

Eligible purchases can be exchanged within 7 calendar days. For online purchases, the day of delivery counts as Day 1.

For store purchases, the period starts from the date of purchase.

We do not offer refunds, store credit or vouchers for change-of-mind purchases, but you can exchange an eligible item within 7 calendar days.

If an item is damaged, defective or incorrect, we handle it separately. Please see our Return & Exchange Policy.

An available variation of the same product model. The replacement must cost the same or more, and if it costs more you pay the difference. We cannot accept exchanges for a lower-priced item.

We will let you know and recommend you another eligible variation.

No. Exchanges must be handled where you bought the item. Online purchases go through evercroz Customer Support, and store purchases must be exchanged at the same store where you bought them.

For a standard exchange, you pay to send the original item back and to receive the replacement. If the item is wrong, damaged or defective, evercroz pays the shipping.

Yes. Eligible purchases come with a 1-year standard warranty against qualifying manufacturing defects.

Register as an Evercroz member by creating a customer account on Evercroz.com. Members get an additional 1 year of warranty on eligible purchases, for up to 2 years in total. This can be done upon purchasing both on our website and at our store.

Register as a member

No. Subscribing to marketing emails does not register you as a member. You need to create an Evercroz customer account to receive member benefits such as the extra warranty year.

It covers manufacturing defects that affect how a product normally works. Examples include a zipper failing without misuse, a strap failing under normal use, a drinkware vacuum insulation failure, or a faulty lid or closure. All claims are subject to inspection and approval.

For online purchases, email evercrozmy@actiontec-asia.com. For store purchases, visit the store where you bought the item. Claims usually take about 2 to 4 weeks. See our Warranty & Claims page for the full process.

Visit our Our Stores page for locations, dates and directions, including upcoming pop-ups and events.

Colours can look slightly different depending on your screen, display settings, lighting and photography.

Dimensions may vary slightly because of manufacturing. Each product page lists its specifications where available.

Care instructions vary by product. Please check the product page or the care label that came with your item.

Our Customer Support team will be happy to help.

Email: evercrozmy@actiontec-asia.com

Hours: Monday to Friday, 9:00 AM to 6:00 PM (excluding weekends and Malaysian public holidays)

You can also visit our Contact Us page.