Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Yes, At Evercroz, we prioritize your satisfaction and stand behind the quality of the products offered on our platforms. Please note that all warranties are provided by the respective brands or local distributors, not directly by Evercroz.

Most of the items that you see on our website are in stock but stock quantities may differ from one item to the other. Sometimes due to unforeseen circumstances, a customer may end up purchasing an item that has just gone out of stock. If this happens, we will contact our customers to advice on a replacement or refund.

Yes, we do have a retail store where you can visit and experience the products before purchasing. Visit us: LG2-2, Seri Gembira Avenue, Jalan Senang Ria, Happy Garden, 58200 Kuala Lumpur, Federal Territory of Kuala Lumpur

Creating an account allows us to provide you with the best possible service and a seamless experience. We highly recommend signing up to enjoy personalized support and exclusive benefits!

Sure, why not! All you need to do is to visit us the only Official Store Evercroz Malaysia at Lazada and Shopee Malaysia

To make life easier and more convenient for you, we have a wide range of payment methods available.

We highly encourage you to be certain of your order before checking out. Unfortunately, all orders made are final cannot be cancelled!

For orders within Malaysia, the normal time frame is 1-3 working days. Do allow room for any unexpected delays that may occur e.g delays from courier company. 


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